FAQ

OPENING OF TICKET OFFICE, BARS/SHOPS
Due to security reasons and the regulations in place, our box offices are closed for the sale of cinema tickets. Please buy your tickets online. You can buy your snacks and drinks directly at the cinema.The consumption of snacks and drinks is permitted once you are seated in your seat in the room.

HOW MANY PEOPLE ARE ALLOWED IN A CINEMA AUDITORIUM?
Based on the measures communicated by the Federal Council on 26 May, 2021, a maximum of 100 people (for theatres of 150 seats total and 50% of seats for smaller theatres) will be admitted to each film screening from June 1st, 2021, until further notice. Based on the existing protection concept, the minimum distances between visitors will continue to be guaranteed.

WHY AM I REQUIRED TO WEAR A MASK?
Since October 17, 2020, the mask requirement to contain the corona pandemic has been in effect for all rooms of the Pathé Suisse SA cinemas, until further notice. Therefore, mouth and nose masks are compulsory for all visitors aged 12 and over, in all of Pathé`s eight cinemas in Switzerland.

IN WHICH AREAS DOES THE MASK OBLIGATION APPLY? 
Visitors (aged 12 and over) of all cinemas operated by Pathé Suisse are required to wear mouth and nose protection in all rooms. This also applies during the entire film screening.

WHY AM I REQUIRED TO PROVIDE MY CONTACT INFORMATION?
According to COVID regulation 2 and the protection concept of the cinema industry, we are obliged to save your contact details (last name, first name, telephone number, zip code and city) and to pass them on to the responsible authorities if necessary. This would be the case if a person who had covid-19 was near your seat during the performance. In this case, the authorities could order quarantine measures. We exclusively save your data for the above mentioned purpose.

ONLINE TICKET PURCHASE
Box offices are not open for tickets, please buy them online.  
I do not have a Pathé - Pass, Friends or Club card: select your movie screening, your ticket price, your seat and follow the on-screen payment instructions. You will receive your ticket by e-mail. You can print it out or show it on your smartphone at the cinema. Payment with credit card or Postfinance only available. 
I have a Pathé - Pass, Friends or Club card: you must first connect to YOUR ACCOUNT.

WARNING: your account already exists even if it is your first connection, please do not create a new account. Once you are connected, select your movie screening, your seat and follow the on-screen instructions. You will receive your ticket by e-mail. You can print it or show it on your smartphone at the cinema. The miscellaneous surcharges can be paid with a credit card, Postfinance or TWINT.
In case of problems to log in to your account, please consult the HELP section (at the bottom of the page) 
I have a gift voucher or a Pathé invitation: select your movie screening, enter the number of your voucher/ invitation  - next to the barcode - on the purchase page (at the bottom of the page), choose your seat and follow the on-screen instructions. The miscellaneous surcharges can be paid with a credit card or Postfinance only. If your voucher/ invitation has expired, please get in touch with our staff at the cinema. 

I HAVE ISSUES BUYING MY TICKET ONLINE   
Please see the purchase procedure listed in the FAQs above.  
Please consult the HELP section to connect to your account (at the bottom of the page). 
If you don’t find the answer to your question, please contact us by email at info@pathe.ch; we will process your request within 48 hours (working days).

I CAN’T PRINT MY TICKET / I DIDN’T RECEIVE A BOOKING CONFIRMATION  
If you were not able to print your ticket, you can show it on your smartphone. 
If you didn’t receive your ticket by email, please give your purchase reference number or email address to our cinema staff. 
If you don’t find the answer to your question, please contact us by email at info@pathe.ch; we will process your request within 48 hours (working days). Our cinema staff are also at your disposal.

PATHÉ PASS / MOVIES UNLIMITED
All cinemas are now open. We are therefore informing you that we will carry out the direct debit according to the monthly payment re-starting on April 23, 2021. You do not need to take any further steps with your bank. For the "Pathé Pass" annual subscription (CHF 480.00): From the date our cinema reopens, your annual "Pathé Pass" subscription is extended for the duration of the closure of our cinema.

VALIDITY VOUCHERS / PATHÉ-INVITATIONS
All gift vouchers / invitations expiring or valid during the closing period will be extended by 6 months, starting from the date of reopening of our cinemas. Please note, however, that you will not be able to exchange them online when they are expired. Please get in touch with our team at the cinema.   

SALE OF MET-SUBSCRIPTIONS FOR SEASON 2020/21 
The MET season 2020/21 is unfortunately canceled due to the global Covid-19 pandemic. The next performances are planned for autumn 2021 with reservations. You will find all such announcements on our website.  
Please check regularly.
MET subscribers for 2019/20 season : please keep your subscription card.  

I HAVE FURTHER QUESTIONS
Please contact your cinema, which will reply to you within 24 hours.  
• Pathé Balexert, Geneva > geneve@pathe.ch 
• Pathé Lausanne > lausanne@pathe.ch
• Pathé Küchlin, Basel > basel@pathe.ch
• Pathé Westside, Bern > westside@pathe.ch
• Pathé Dietlikon > dietlikon@pathe.ch
• Pathé Mall of Switzerland, Ebikon > ebikon@pathe.ch 
• Pathé Spreitenbach > spreitenbach@pathe.ch